Refund policy
AXOMYTH
Last updated: July 2026
At AXOMYTH, we hope you love every purchase. This policy explains your options if something isn't right — whether you've simply changed your mind, or your order arrived faulty, damaged, or incorrect.
Change of Mind
If you're not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.
To be eligible for a change-of-mind return, your item must:
- be returned within 30 days of delivery;
- be unused, unopened and in its original condition;
- be returned in its original packaging;
- be accompanied by proof of purchase or your order confirmation.
To request a return, email support@axomyth.com with your order number. Returns should only be sent after your request has been approved — items returned without prior authorisation may not be accepted.
Unless the item is faulty, damaged, or sent in error, you are responsible for the cost of return shipping. We recommend using a tracked delivery service, as we cannot accept responsibility for returns lost in transit.
Cosmetic Products
Due to the nature of our products and for hygiene reasons, we cannot accept change-of-mind returns of cosmetic products that have been opened, unsealed, used, or tested.
This does not affect your statutory rights if the product is faulty, damaged, or supplied incorrectly — see below.
Faulty, Damaged, or Incorrect Items
If your order arrives faulty, damaged, incorrect, or incomplete, you're entitled to a full refund or replacement — this applies even if the item has been opened.
Please inspect your order as soon as it arrives, and contact us as soon as reasonably possible at support@axomyth.com, including photographs where possible so we can resolve the issue quickly. A replacement or refund is issued at our cost; we may not require the item to be returned.
Order Cancellations
You may cancel your order at any time before it has been dispatched by emailing support@axomyth.com. Once an order has been dispatched, it can no longer be cancelled, but our standard returns policy applies.
Exchanges
We do not currently offer direct exchanges. If you'd like a different product, please return your eligible item per the process above, then place a new order through our website.
Non-Returnable Items
The following cannot be returned under our change-of-mind policy:
- opened, used, or unsealed cosmetic products;
- gift cards;
- personalised or custom-made products;
- clearance or sale items (unless faulty).
Your Consumer Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.
Refunds
Once your return has been received and inspected, we'll confirm whether your refund has been approved. Approved refunds are issued to your original payment method.
Most refunds are processed within 5–10 business days, though your bank or payment provider may take longer to complete the transaction. If you haven't received your refund after 15 business days, contact support@axomyth.com.
Contact Us
AXOMYTH LTD Company Number: 17145492 Registered in England and Wales
Registered Office: 24A Lonsdale Walk Wigan WN5 0DZ United Kingdom
Email: support@axomyth.com
Returns Department (same address as above).