Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for choosing AXOMYTH.

We carefully prepare every order to ensure it arrives safely and in perfect condition.

Shipping Destinations

At launch, we currently ship within the United Kingdom only.

Unfortunately, we are not currently able to ship internationally.

If this changes in the future, this page will be updated.

Order Processing

Orders are typically processed within 1–2 business days.

Orders placed on weekends or UK bank holidays will be processed on the next business day.

During busy periods, product launches or seasonal promotions, processing times may be slightly longer.

Delivery Options

United Kingdom

Standard Delivery (3–5 business days) — £3.95

Express Delivery (1–2 business days) — £6.95

Free Standard Delivery on all UK orders over £40.

Delivery times are estimates and cannot be guaranteed.

Shipping Partners

We work with trusted UK delivery partners to ensure your order arrives safely and efficiently.

Depending on your delivery location, parcel size and service selected, your order may be shipped using one of the following carriers:

- Royal Mail
- Evri
- DPD
- UPS
- DHL

The courier used for your order will be selected at our discretion to provide the most suitable delivery service.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information (where available).

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information (where available).

You can use this information to follow your parcel directly through the courier's website.

Delivery Address

Please ensure your delivery address is accurate before completing your order.

Unfortunately, we cannot accept responsibility for parcels delivered to an address entered incorrectly at checkout.

If you notice an error immediately after placing your order, please contact us as soon as possible and we'll do our best to help before the order is dispatched.

Lost, Delayed or Damaged Orders

If your parcel:

  • arrives damaged;

  • appears to be lost;

  • has not arrived within the expected delivery timeframe,

please contact us at:

support@axomyth.com

Please include:

  • your order number;

  • your tracking number (if available);

  • photographs of any damage (where applicable).

We'll investigate the issue with the courier and work to resolve it as quickly as possible.

Where appropriate, we'll arrange either:

  • a replacement order; or

  • a full refund.

Delivery Delays

Although we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including:

  • severe weather;

  • courier delays;

  • high order volumes;

  • public holidays.

We'll always do our best to keep you informed if a significant delay occurs.

Contact

If you have any questions about shipping, please contact:

AXOMYTH LTD

Company Number: 17145492

Registered in England and Wales

24A Lonsdale Walk

Wigan

WN5 0DZ

United Kingdom

Email: support@axomyth.com